pr999 Privacy Policy

1. Introduction and Scope

1.1 pr999 is committed to protecting the privacy and security of all personal data it processes. This Privacy Policy sets out, in plain and formal English, the types of personal data pr999 collects from players and visitors, the purposes for which that data is used, the legal basis on which it is processed, how long it is retained, with whom it may be shared, and the rights available to individuals whose data we hold.

1.2 This policy applies to all users of the pr999 platform, regardless of the device or interface used to access it. It covers personal data collected through account registration, identity verification (KYC), deposits and withdrawals, customer support interactions, platform navigation, and any other touchpoint between you and pr999.

1.3 This policy does not apply to any third-party websites, services or platforms that may be linked from pr999.io. Please review the privacy policies of those third parties independently, as pr999 has no control over their data practices.

1.4 If you are accessing the pr999 platform on behalf of another individual, you represent that you have the authority to provide that individual's personal data and that they have been informed of and consented to its use in accordance with this policy.

2. Data Controller

2.1 For the purposes of this Privacy Policy, pr999 — the operator of the platform accessible at pr999.io — acts as the data controller in respect of all personal data collected through the platform. As data controller, pr999 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair and transparent.

2.2 All data-related enquiries, access requests and complaints should be directed to pr999's support team at [email protected]. Please include the subject line "Data Privacy Request" so that your message is routed to the appropriate team without delay.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a pr999 account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, residential address, email address, mobile phone number, and your chosen username. This data is required to open and maintain your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification (KYC) Data

To comply with our obligations regarding age verification, fraud prevention and anti-money-laundering requirements, pr999 may request copies of government-issued identity documents (such as your National Identity Card or passport) and proof of residential address. In some cases we may also request proof of the payment method used for deposits. KYC documents are processed securely and retained only for as long as legally required.

3.3 Financial and Transaction Data

pr999 records all deposits, withdrawals, bets and gaming transactions associated with your account. This includes the transaction date and time, the amount in Bangladeshi Taka (BDT / ৳), the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank or City Bank), and transaction reference numbers. pr999 does not store full card numbers or mobile wallet PINs — payment authorisations are handled directly by the relevant payment provider's secure gateway.

3.4 Technical and Usage Data

When you access the pr999 platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, features used, time spent on each page, and session duration. This data is used in aggregate to improve platform performance, identify technical issues and enhance the user experience.

3.5 Communications Data

If you contact pr999's customer support team by email or live chat, we retain records of those communications, including the content of messages exchanged and any attachments submitted. This information is used to resolve your enquiry and may be reviewed for quality assurance, training and dispute resolution purposes.

3.6 Responsible Gaming Data

Where you use pr999's responsible gaming tools — such as deposit limits, session time reminders, cooling-off periods or self-exclusion — we record the settings you apply and any changes you make to them. This data is essential to ensuring that the restrictions you request are accurately implemented and maintained.

Data Category	Examples	Primary Purpose
Registration Data	Name, date of birth, email, mobile number, username	Account creation and age verification
KYC Documents	NID copy, passport, address proof	Identity verification and AML compliance
Financial Data	Transaction amounts, payment method references	Processing deposits, withdrawals and bets
Technical Data	IP address, device type, browser, session logs	Platform security and performance monitoring
Communications Data	Support emails, chat transcripts	Customer service and dispute resolution
Responsible Gaming Data	Limit settings, self-exclusion status	Implementing player protection measures

4. How We Use Your Personal Data

4.1 pr999 uses your personal data for the following purposes:

• Account Management: To create, maintain and administer your pr999 account, including processing your registration, authenticating your identity on each login, and managing your account settings and preferences.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method, to maintain accurate records of all bets and gaming transactions, and to resolve any transaction disputes that may arise.
• Identity Verification: To verify that you are aged 21 or above, that you are the legitimate holder of the payment methods linked to your account, and that your account details are accurate and up to date.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, collusion, bonus abuse, unauthorised account access, and other prohibited conduct as defined in the pr999 Terms & Conditions.
• Responsible Gaming: To implement the responsible gaming settings you select, to monitor your account for behavioural indicators of problem gambling, and to apply protective restrictions where appropriate in accordance with our duty of care obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance when you contact the pr999 support team.
• Platform Improvement: To analyse aggregate usage data, identify performance issues, test new features, and continually improve the quality and reliability of the pr999 platform.
• Legal Compliance: To comply with applicable laws, regulatory requirements and lawful instructions from government or law enforcement authorities.
• Service Communications: To send you transactional communications such as deposit confirmations, withdrawal notifications, account alerts, and security notifications. These communications are not marketing messages and cannot be opted out of while your account remains active.
• Marketing (where consented): To send you promotional offers, bonus notifications and updates about new games or features, where you have explicitly opted in to receive such communications. You may withdraw this consent at any time by contacting [email protected].

5. Legal Basis for Processing

5.1 pr999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is required to perform the contract between you and pr999 — primarily account management, transaction processing and identity verification.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering legislation, age verification requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out to pursue pr999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific and informed consent — primarily the sending of optional marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Data Sharing and Disclosure

6.1 Payment Service Providers

pr999 shares transaction data with the payment service providers you use to deposit or withdraw funds — including bKash, Nagad, Rocket, Upay, and card network processors such as Visa and Mastercard. This sharing is strictly limited to the data necessary to authorise and complete your financial transactions and to investigate disputes. Payment providers operate under their own privacy policies and security standards.

6.2 Identity Verification Partners

Where pr999 uses third-party KYC or identity verification services to process the documents you submit, your identity data will be shared with those partners for the sole purpose of completing the verification process. All such partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

6.3 IT Infrastructure and Cloud Services

pr999 uses third-party hosting, cloud infrastructure and database services to store and process platform data. Data stored on these services remains under pr999's control and is subject to this Privacy Policy. All infrastructure providers are selected based on their security credentials and are contractually required to maintain appropriate safeguards.

6.4 Legal and Regulatory Disclosure

pr999 may disclose your personal data to law enforcement agencies, regulatory bodies, courts or other government authorities where required to do so by law, by a valid legal process, or where pr999 has a good-faith belief that disclosure is necessary to prevent or investigate illegal activity, fraud, or a threat to the safety of any individual.

6.5 No Sale of Data

pr999 does not sell, rent, licence or otherwise transfer your personal data to third parties for commercial or marketing purposes. Any data sharing is strictly limited to the categories and purposes described in this section.

7. Cookies and Similar Technologies

7.1 The pr999 platform uses cookies — small text files stored on your device by your browser — and similar tracking technologies to support certain platform functions. pr999 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are required for the platform to function. They include session cookies that keep you logged in during your visit and security tokens that protect your account. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display options — so that you do not need to re-enter them on each visit.
• Analytics Cookies: pr999 uses aggregate, anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is not linked to individual accounts and is used solely to improve the platform.

7.2 pr999 does not use advertising cookies, tracking pixels for third-party ad networks, or any cookie that shares your browsing behaviour with external commercial organisations.

7.3 You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may affect your experience on the platform — for example, your preferences may not be saved between sessions.

8. Data Security

8.1 All data transmitted between your device and the pr999 platform is encrypted in transit using Transport Layer Security (TLS) with 256-bit encryption. This includes all login sessions, registration forms, and financial transactions.

8.2 Account passwords are stored using a one-way cryptographic hashing algorithm. pr999 does not store your password in plain text and cannot retrieve it if lost — a password reset process is provided for this reason.

8.3 Access to databases containing personal data is restricted to authorised pr999 personnel who require that access in order to perform their job functions. Access rights are reviewed periodically and revoked promptly when no longer required.

8.4 pr999 does not store full payment card numbers or mobile wallet PINs on its own servers. Payment authorisations are processed directly by the relevant payment gateway provider in a fully PCI-compliant environment.

8.5 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, pr999 will notify affected individuals without undue delay, providing details of the nature of the incident, the data affected, the likely consequences, and the measures taken or proposed to address the breach.

9. Data Retention

9.1 pr999 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law.

9.2 The following general retention guidelines apply:

• Account and Registration Data: Retained for the duration of your active account relationship with pr999, plus a minimum of five years following account closure, in line with standard financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, to satisfy anti-money-laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping requirements.
• Customer Support Communications: Retained for up to three years from the date of the final communication in a support thread, after which they are securely deleted unless they relate to an unresolved dispute or legal matter.
• Technical and Usage Logs: Retained for up to 12 months for security monitoring and platform performance analysis, after which they are anonymised or deleted.
• Marketing Preferences: Retained for the duration of your account relationship plus one year following account closure, to maintain an accurate opt-out record and prevent inadvertent re-contact.

9.3 At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it impossible to re-identify the individual to whom it related.

10. Your Data Rights

10.1 As an individual whose personal data is processed by pr999, you have the following rights, which you may exercise at any time by contacting us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data pr999 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies — you have the right to request that your personal data be deleted. This right is subject to any overriding legal obligation to retain the data (see Section 9).
• Right to Restriction of Processing: You have the right to request that pr999 restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or where you object to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on pr999's legitimate interests, including any profiling carried out on that basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10.2 pr999 aims to respond to all data rights requests within 30 days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

10.3 pr999 will not charge a fee for processing a data rights request unless it is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply or the request may be refused. In either case, we will inform you of the reason.

11. Children and Underage Players

11.1 The pr999 platform is strictly for individuals aged 21 years and above. pr999 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC processes.

11.2 If pr999 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately close that account, void all associated balances and delete the personal data in question without undue delay.

11.3 If you are a parent or guardian and believe that a person under 21 in your care has created a pr999 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Links and Services

12.1 The pr999 platform may contain links to third-party websites, payment providers, or game studios. Once you navigate away from pr999.io, this Privacy Policy no longer applies. pr999 has no control over the privacy practices or content of third-party websites and accepts no responsibility for them.

12.2 Game content provided by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — is delivered through secure APIs. These studios may collect certain technical data (such as session identifiers) in order to deliver their games and detect technical issues. This data collection is governed by each studio's own privacy practices and is limited to what is necessary for game delivery.

13. Changes to This Privacy Policy

13.1 pr999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, business practices or data processing activities. Where changes are material, pr999 will provide reasonable advance notice by displaying a prominent notice on the platform or by sending a notification to the email address registered on your account.

13.2 The effective date and last-reviewed date shown at the top of this document and in the hero section above will be updated each time the policy is revised. Prior versions are archived and available on request by contacting [email protected].

13.3 Your continued use of the pr999 platform following notification of a material change to this policy constitutes your acceptance of the revised terms. If you do not accept a revision, you must cease using the platform and may request account closure and deletion of your personal data.

14. Contact and Complaints

14.1 If you have any questions, concerns or complaints about this Privacy Policy or about the way pr999 handles your personal data, please contact our support team in the first instance:

Email: [email protected] (Subject: "Data Privacy Request" or "Privacy Complaint")

Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

14.2 pr999 takes all privacy complaints seriously and will acknowledge receipt of your complaint promptly. We aim to investigate and resolve all complaints within 30 days. Where a complaint is particularly complex, we will keep you informed of progress and provide a final response as soon as reasonably practicable.

14.3 If you are not satisfied with pr999's response to your complaint, you may have the right to escalate your complaint to the relevant data protection authority or consumer protection body in your jurisdiction. pr999 will cooperate fully with any such authority in the investigation of a complaint.